| Type | Scope | Warranty Period |
| Body and main control board | Body, main control board, Hall button, electronic cabin, front end cover assembly, rear end cover | 12 months |
| Motion system | Motor, motor-driver board, propeller assembly, bearing | 6 months |
| Battery and charger | Battery, charger | 6 months |
2. SUBLUE may not provide after-sales service in certain regions and the warranty policy may vary due to different regions. There may be a charge for the services out of warranty scope. For local information, please contact SUBLUE.
√ Abide by SUBLUE service process.
√ Remove all functional components, spare parts, optional components, altered components and accessories outside after-sales service scope.
√ Ensure that there are no legal restrictions on the replacement of products or components.
√ If the products or components are not owned by you, please obtain permission from the owner so that SUBLUE can provide service for you.
2. The SUBLUE technology support team will try to judge and solve your issue by telephone, email and remote assistance.
3. If your issue cannot be solved by phone, email, etc., please send the product back to SUBLUE for further inspection. SUBLUE will arrange the service according to the warranty type of your product. The details are specified in the following “Part 2 After-sales service type”.
2. The replacement may not be brand new, but they are definitely in good condition and at least equivalent in performance to the replaced parts. The replacement enjoys the same after-sales service during the remaining warranty period of the original product and will be bind with new SN number.
× Man-made collision or fall accidents rather than the quality issue.
× Damage caused by unauthorized refitting, disassemble, shell opening and other behaviors guided by unofficial instructions.
× Damage caused by incorrect assemble, use and operation not guided by the official instruction.
× Damage caused by unauthorized maintenance not guided by the official instruction.
× Damage caused by circuit change guided by unofficial instruction or improper use of battery and charger.
× Damage caused by use in harsh condition.
× Damage caused by mandatory use in case of aging or damage of components.
× Damage caused by insufficient discharge due to low power or using battery with quality problem.
× Product running without cease or error.
× Fault or damage caused by the use of accessories not specified by SUBLUE or incompatible components.
× Provide any technology or other support, such as solve the issue of “instruction method”, product setting and installation.
× Products or components which the identified label is modified or removed.
× Products with normal abrasion.
× Product without required maintenance.
In the following cases, whether or not any of the resolutions herein meet the fundamental purpose, and whether the claim is based on contract, guarantee, negligence, strict liability or other liability theory, SUBLUE and its affiliates, suppliers, distributors or service providers are not liable, even if the possibility of these cases is known, there is no exception:
1) The third party claims for damages against you.
2) Your data is lost, corrupted, or revealed.
3) Special, incidental, indirect or secondary damage, including but not limited to loss of profit, business income, goodwill or anticipated savings. Whatever cause of the damage, the entire liability of SUBLUE and its affiliates, suppliers, distributors or service providers shall be limited to the direct losses actually suffered by you and shall not exceed the amount you paid for the products.
The above restrictions do not apply to personal injury (including death) that SUBLUE is legally liable for, and compensation for loss of immovable and tangible movable property.
Some countries or regions or jurisdictions do not permit any investigation or restriction on incidental or consequential damage, so the above investigation or restriction may not apply to you.
Part 2 After-sales service type
SUBLUE provides the following after-sales services: return, replacement and maintenance. For more information, please contact SUBLUE or authorized agent. You need to fill in the application form and send it together with the product to SUBLUE.
√ Within 7 natural days after receipt, there is a performance fault which is non-human factors.
× Incomplete return of products, incomplete packaging, accessories, gifts, instructions or damage caused by human factors.
× Unable to provide legal purchase receipt, or forge and alter the receipt.
× Collisions and scratches caused by non-product quality, as well as issue caused by unauthorized refitting, foreign objects (water, oil, sand, etc.), incorrect installation and operation.
× Tear and alter label, serial number, waterproof mark, anti-counterfeit mark, etc.
× Products damaged by unavoidable factors such as fire, flood, lightning, traffic accidents and other irresistible forces.
× After contacting SUBLUE to confirm the return, but not send out the corresponding items within 7 natural days.
× Other cases described in the policy.
√ Within 15 natural days after receipt, the product is seriously inconsistent with the original product description in one or more important aspects.
√ Within 15 natural days after receipt, there is a performance fault not caused by human factor.
× Unable to provide legal purchase receipt, or forge and alter the receipt.
× Incomplete exchange of products or damage caused by human factors.
× There is no quality issue after inspected by SUBLUE technical support department.
× Collisions and scratches caused by non-product quality, as well as issue caused by unauthorized refitting, foreign objects (water, oil, sand, etc.), incorrect installation and operation.
× Tear and alter label, serial number, waterproof mark, anti-counterfeit mark, etc.
× Products damaged by unavoidable factors such as fire, flood, lightning, traffic accidents and other irresistible forces.
× After contacting SUBLUE to confirm the exchange, but not send out the corresponding items within 7 natural days.
× The product has been damaged in the transportation but cannot provide the damage certificate provided by the Logistics carrier.
× Other cases described in the policy.
√ There is a performance fault not caused by unauthorized disassembly, modification or installation guided by non-official instructions and other non-human factors.
√ Provide the valid purchasing receipt.
× Damage caused by unauthorized refitting, disassemble, shell opening and other behaviors guided by unofficial instructions.
× Damage caused by incorrect assemble, use and operation not guided by the official instruction.
× Damage caused by unauthorized maintenance not guided by the official instruction.
× Damage caused by circuit change guided by unofficial instruction or improper use of battery and charger.
× Damage caused by improper use not following the instructions.
× Damage caused by use in harsh condition.
× Damage caused by mandatory use in case of aging or damage of components.
× Damage caused by reliability and compatibility issue when using the third party components without SUBLUE authorization.
× Damage caused by insufficient discharge due to low power or using battery with quality problem.
× The serial number or identified label are modified or removed.
× Confirm the maintenance service after contacting SUBLUE, but not send out the products within 7 natural days.
Part 3 Other instructions
√ If the product is not working normally, please try to consult the user manual before contacting SUBLUE.
√ Except as mandatory by law, SUBLUE and its authorized maintenance center do not bear any form of cost other than repairing.
√ Due to product differences purchased in different countries, the return and maintenance service will be different during the warranty period.
√ When sending product to SUBLUE, you have to bear the express cost first.
√ You need to send back the defective product. After receiving, SUBLUE authorized agent or SUBLUE after-sales center will inspect to confirm the responsibility of the issue. If it is a quality defect of the product itself, SUBLUE is responsible for the inspection, material and labor fee.
√ If the inspected product does not meet the free maintenance requirements, you can choose to pay for maintenance or send back.
√ If the issue is out of the scope of warranty (such as man-made damage), we will charge the inspection fee, replacement fee, testing fee, labor fee and express fee.
√ Do not send back batteries with damaged cells, bulges, leakage, etc. If it has been sent back, SUBLUE will scrap without return.
√ Due to the version difference, the product does not support International Warranty Services. Warranty service only support in the regional maintenance center authorized by SUBLUE. If maintenance is required in authorized center of non-purchasing region, SUBLUE will handle it according to local inventory and only provide charge services.
√ If the address provided by the customer is incorrect, or the recipient refuses to accept, the customer shall bear the loss.
√ If the product is returned from abroad without consent of SUBLUE, the customer shall bear the customs duties, customs clearance and other costs.
√ In case of water ingreation, the product performance will be seriously affected and there is no need for maintenance. Therefore, SUBLUE is unable to provide maintenance service instead of replacement. Please note and send it back.
√ Before the product is repaired, please properly handle the dedicated items and decorations attached (including but not limited to decorative stickers, UAS stickers, paint spraying, etc.). SUBLUE is not responsible for the damage and loss of the items and decorations.
√ In order to ensure your normal rights, please check whether the product is in good condition (such as damage caused by logistics or other reasons) when you sign for receiving. If there is any issue, please feedback to us within 7 days from the signing date. Otherwise, the product will default to no damage and has normal performance.
√ Unless the special mandatory provisions of law, SUBLUE shall not be liable for any direct or indirect loss caused by the customer incorrect use due to violation of the specified or implied instructions or the use outside the scope of this warranty (e.g. expenses for storage equipment, transportation, batteries, etc.).
1. Maintenance and replacement process check
Dear customer, if there is any problem during your use, SUBLUE will provide the most timely and high qualified service for you. You can search for repair service in the following ways:
① Find the product serial number and prepare your purchase invoice and photo. Then log in SUBLUE after-sales official website: http://service.sublue.com to apply for repair online. Then you can get the case number and address of proper maintenance center. (Customers in China can also apply for product maintenance and technical support through SUBLUE technical support hotline: 400-806-2688.)
② Export and print “SUBLUE product after-sales service application form”. If you have purchase invoice, please duplicate it together.
③ Put “SUBLUE product after-sale service application form”, copy of purchase invoice and all faulty parts in the original package and pack them well.
④ Send the faulty products to SUBLUE designated maintenance service center.
*Note: When the product is returned without the “SUBLUE product after-sale service application form” and the warranty card, the maintenance service center has the right to refuse the product.
2. Maintenance way
Maintenance way
When your have problems in use, please try to solve it in the following ways:
① Consult the product user manual.
② Log in SUBLUE official website of after-sales service center: http://www.sublue.com to find solution.
③ Please link the “Sublue after-sales service” WeChat. You can enjoy one-click repair and real-time state check, and also can learn the relevant maintenance information.
④ Search “support-SUBLUE” by WeChat, then add the after-sales service staff, which is real-time and fast.
⑤ Contact your local dealer or call SUBLUE technical support hotline: 400-806-2688 for technical support.
⑥ Send email to support@sublue.com, then our technical engineer will answer your questions.
3. Care and Maintenance
Cleaning After Use
After using the WhiteShark Navbow in a seawater or freshwater environment, please clean it as follows within 30 minutes:
1. Fully immerse the WhiteShark Navbow in a container filled with clean water for 20 minutes.
* Clean water may not be seawater.
* Do not add laundry detergent, cleansers, or other chemical cleaning products in the clean water.
* When the WhiteShark Navbow is immersed in water, some air bubbles will discharge from holes in the body. This is not a malfunction.
2. Press the switch with both hands to make the WhiteShark Navbow operate for 3 seconds while partly in water. Repeat this step 5-10 times.
* To prevent splashing water on your body during operation, keep the propeller outlet towards the bottom of the container.
* Since the WhiteShark Navbow has a greater thrust in water, slightly lift it up to make a larger area out of water for easier cleaning and control.
3. Fully shake and clean the WhiteShark Navbow to remove attached foreign objects.
4. Wipe away water with a clean soft dry cloth. Make sure that there is no water around the body and batteries. Remove the batteries and separately dry them in a cool ventilated place.
5. Never use a hot air blower or a dryer for drying.
Storage
If the WhiteShark Navbow will not be used for a long period of time, please note that the WhiteShark Navbow and batteries should be stored separately in packages. Meanwhile, please follow these guidelines:
1. Please ensure that the machine is stored in a cool ventilated environment with its temperature above 0°C and below 50°C.
2. Avoid direct sunlight.
3. Avoid places with poor ventilation or with humidity exceeding 65%.
4. Keep away from heat, fire and places where children can reach.
5. Keep away from devices that may generate strong magnetic fields.
6. To prevent the machine from becoming moldy, take it out at least once every month and operate it for about 10 seconds.
7. Please charge the batteries at least once every three months.
1. What is the warranty certificate
Warranty certificate is an important document for you to obtain service, so please keep it well. Every time you apply for after-sales service, please take it with you. Warranty card with purchase invoice together are the warranty certificate of the product.
*Note: Our product has lifelong maintenance service.
According to the SUBLUE policy, if you are unable to provide valid and completed certificates, SUBLUE will take the factory date of the product as the starting time of warranty.
2. Description of SN Code Position
How to find the SN code
The serial number (ie SN code) is the only identification of the product. Please provide the SN code when you apply for after-sales service. The loss of SN code will affect your after-sales right, please keep it well.